Didn’t find an answer?
We are here for you any time of the day so if you have any questions then please contact us at info@alonso-sound.com
What types of Payment do you accept?
We accept PayPal and all major credit cards, from Visa, Mastercard, American Express and Discover.
Do you offer any special discounts?
Yes. Among our special bundle prices, we will announce new promotions from time to time via our social media. Additionally, you can subscribe to the Alonso Sound Newsletter for exclusive discounts, sounds, and promos.
I bought a soundset/library, but now I want the bundle.
If you have purchased a product in the past and a bundle is now available, there may be an upgrade path available. Please contact our Support team for further details.
Is there any way I can re-download the product I purchased?
Yes, you can access your downloads via the “My Account” dashboard. If you’ve purchased products before we create the My Account user area, let us know and we’ll assign your previous downloads to your account.
Do you store my credit card information?
No. All payments are processed by Paypal Pro and we make every effort to ensure that your details are secure and protected at all times.
I’m a student, can I get a discount?
We currently offer educational discounts of 20% on our products to qualifying individuals.
If you are a student or teacher currently enrolled in a degree granting or accredited institution, please send us a copy of your student/teacher ID, or a letter from your college/university confirming your full-time status of enrollment at edu@alonso-sound.com.
Please note that EDU Discount applies only to full-priced items ONLY and cannot be used on sale items or bundles.
Can I get the MIDI files of the Audio demos somehow?
Sorry, but they are not available for sale or given away. If midi’s you’re after, check out Nonstop2k. It’s a great MIDI resource.
So how do I go about purchasing something? I add products to my cart, and then what?
Simply find a product or two you like, click the ‘Add To Cart’ button, and you pay via secure transfer (PayPal Pro). Once your payment has cleared, your order will be sent into our rapid delivery system and you will receive a confirmation email from us.
If you experience any issues, just let us know if you have any difficulty and we’ll do whatever it takes to get your purchased products to you quickly as possible. We recommend using latest version of your browser of choice, which generally produces the fastest and most reliable download results.
Can I use the sound I purchased in my own productions?
Absolutely. Once purchased, no royalties or credits are necessary. You are free to use them in any un/commercial productions alike. See the Licensing Agreement for more information.
I'm a Sound Designer, how can I release with you?
We’re always happy to hear from world-class sound designers to join our unique team of super talented individuals. If you’ve got what it takes then send us an email with a sample of your work.
I am a part of a music production company. Can we share a single license between multiple composers?
No, unfortunately. However, we do offer group discounts to music production houses and educational institutions. Please contact us at info@alonso-sound.com with your specific request and needs.
I would like distribute or resell your products. What’s the deal?
We are open to discussing said deals; however we do require detailed marketing plans and marketing budgets for all virtual distribution partners – meaning numbers and financials. Please contact us at info@alonso-sound.com if you are interested in representing – and investing into marketing, publishing, and distribution for Alonso Sound.
Also, everyone is welcome to apply to the Alonso Affiliate Program, where when approved as a partner, you’ll be able to start earning income right away from Alonso Sound products. Visit our Affiliate Program page for more information.